Frequently Asked Questions

Answers

Brownstone Properties strives to offer timely answers to your questions. Below is a list of frequently asked questions from our clients and thorough responses from our management team. We are committed to providing you invaluable service and assistance with your rental property needs. If you have additional questions not listed below, please feel free to contact us.

What steps do I take to rent a property?

At Brownstone, we make renting an apartment or house easy. Simply follow the steps below:

  1. Download an application from our website or stop by our office and pick one up.
  2. Pay a $20.00 application fee per applicant.
  3. After receiving your application and fee, Brownstone will run a credit check. This process usually takes 2 to 3 business days. Please note: during our peak seasons or at the first of the month, the approval process may take a little longer. We will call you with the results.
  4. All students are required to have a co-signer and complete a Guarantee Application and a Guarantee of Payment form
How may I see a rental property?

Brownstone staff checks out keys for vacant properties only. You may come by our office Monday through Friday from 9:00 am to 3:30 pm. We require a $20.00 CASH deposit and a photo ID. Keys must be returned to our office by 4:30 pm.

How much is the deposit?

Brownstone charges one month's rent as a deposit. Your deposit does not apply to your rent; it is held in a separate account. Your deposit must be in form of a money order or cashier's check.

What is your standard pet policy?

Brownstone management must approve pets prior to the pet being allowed on the premises, and a pet agreement must be signed. Approval is done on a case-by-case basis. Even if all the below conditions are met, management reserves the right to decline any pet. The criteria listed below will be used as a guideline, NOT an absolute right of approval. Always check each property to confirm if the owner is willing to accept pets or not.

  • One pet will be allowed. Either a dog or cat.
  • The pet must be at least one year old.
  • The maximum weight limit is 25 pounds.
  • Applicants must submit a recent color photo of the pet.
  • A non-refundable pet fee of $250 must be paid in full at time of move-in.
  • An additional fee of $25 will be added to your rent each month.
  • Tenant(s) must be at least 25 years old and non student.
Who do I call in an emergency?

If you have a fire or police emergency, call 911. Then, contact Brownstone Properties Management at 434-385-1025. If you have an after hours maintenance emergency, please call our emergency number for assistance, 434-941-5399. This number is for after-hours, holidays or weekend emergency maintenance only. Please refer to your Emergency Maintenance Guidelines you received in your lease packet. If there is no answer, leave your name and number and someone will return your call as soon as possible.

Do I need rental insurance?

Although legally we cannot require you to have rental insurance, we highly recommend it. A rental insurance policy typically covers your personal property against certain losses. Contact your family's insurance agent or stop in our office for additional information.

How do I remove a roommate from my rental agreement?

A written request signed by each tenant must be submitted to management for review. We will send a written approval/denial to all parties listed on the rental agreement. Once a tenant is removed from the lease agreement, he/she is no longer entitled to any amount of the security deposit.

How do I add a roommate to my rental agreement?

The new roommate must complete a rental application and submit a written letter, signed by current tenants, with the application. Management will notify the perspective roommate with a decision. Once approved, the new roommate must sign onto the current lease prior to moving into the property.

How do I request my deposit back?

According to Virginia Law, management has 45 days from the end of your lease agreement and the return of possession of the premises by Tenant to mail your security deposit, together with any accrued interest (if required), minus any cleaning, damages or money owed to Brownstone Properties, Inc.

How do I have something repaired?

Tenants may submit a maintenance request on-line, in the office, or by contacting a Property Manager by phone.

Who takes care of snow removal or lawn care?

Each Brownstone property is unique and may have different owners. Please refer to your lease agreement, under special provisions.

What do I do if I need to file a complaint against another tenant?

For concerns involving another tenant, the building, or the property, you may contact your property manager by phone or e-mail. Contact information is available on our website, or may be located in your leasing packet.

What are my rent payment options?

We accept payments in the form of personal checks, money orders, or cashier's checks. PLEASE NO CASH!! Payment may be mailed, dropped in the outside drop box, or brought to our office. Make sure your name and property location is posted on your payment.

May I rent a washer/dryer or install my own?

You may install your own washer/dryer if the property has the proper connections. If you would like to rent a set, you will need to complete a washer/dryer request in the office. Management will have a set delivered when available. Washer/dryer rentals are an additional $35 per month plus a one-time installation charge of $70.

What do you check on a rental application?

Management will evaluate your credit history, verify your job/income, and review rental history (if any). All adults planning to reside at the property must complete an application and be approved.

What happens at the end of a lease?

In order to vacate your lease as of the termination date, you must give written notice two calendar months ahead. If you fail to do so, the lease will automatically renew on a two-calendar-month lease. Therefore, you may vacate anytime after the initial lease termination date provided a two-calendar-month notice is given in writing. Be advised, the notice required is two calendar months, not sixty days.